Refund and Returns Policy

Last Updated: 24/09/2026

At Roll Paper Trading, we strive to provide high-quality paper products to our customers. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

- You may return an item within 14 days of receiving your order.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- You will need to provide proof of purchase for the return to be processed.

2. Refunds

- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days, and the amount will be credited to your original payment method.

3. Exchanges

- We only replace items if they are defective or damaged upon arrival.
- If you need an exchange, please contact us at info@rollpapertrading.com with your order details.

4. Non-Returnable Items

- Custom orders, opened packaging, and discounted items are non-refundable.
- Items damaged due to misuse or mishandling are not eligible for a return.

5. Shipping Returns

- Customers are responsible for return shipping costs.
- We recommend using a trackable shipping service, as we are not responsible for lost returns.

For return requests, please contact us at:

📞 Phone: +601112834149
📲 WhatsApp: +60 17-893 5850
📧 Email: info@rollpapertrading.com