Shipping & Returns

At Roll Paper Trading, we aim to provide a seamless shopping experience. Below, you'll find all the details regarding shipping and returns for your purchases.

Where do you deliver to?

We deliver to a wide range of countries, including:

  • The United Kingdom

  • The United States

  • Canada

  • European Union countries

  • The Middle East

  • Australia

  • Many other countries.

    If your country isn’t listed here, feel free to contact us at rollpapertrading@gmail.com for assistance.

How long does standard delivery take?

Delivery times vary depending on the destination:

  • United Kingdom, United States, Canada: 7–14 business days

  • European Union countries: 6–12 business days

  • The Middle East: 6–12 business days

  • Australia and other regions: 10–15 business days.

Delivery times may vary depending on your location and any unforeseen circumstances.

How much does standard delivery cost?

Standard delivery charges are calculated at checkout based on your location and order size. For more information on shipping fees, please contact us directly at rollpapertrading@gmail.com.

Is there a pickup option available?

Yes, we offer a convenient pickup option, but this service is only available to customers in Malaysia. If you are located in Malaysia and would like to pick up your order, please contact us directly at rollpapertrading@gmail.com, and we’ll provide further instructions once your order is ready.

What if I’ve set the wrong address?

If you’ve entered an incorrect address, contact us immediately at rollpapertrading@gmail.com or via our WhatsApp customer service line. If the order hasn’t been dispatched yet, we’ll update the address for you. Once dispatched, address changes may not be possible.

Do you accept refunds and returns?

We accept returns and refunds under the following conditions:

  • Items must be returned within 14 days of delivery in their original packaging and condition.

  • Refunds will only be processed for defective or damaged products, or if the incorrect item was sent.

    Please email us at rollpapertrading@gmail.com with your order details and reason for return to initiate the process.

Need more assistance?

We’re here to help! Contact us at rollpapertrading@gmail.com for any questions or concerns regarding your order.